Wednesday, March 18, 2009

3-18-09

After upgrading machines to Microsoft Office 2007, we were not able to create new email profiles, getting a "The connection to microsoft exchange is not available." error message. usa.net is hosting our Exchange servers, so rpc is involved. If the machine had an existing email profile, it would continue to work, but we could not create any new profiles. Microsoft Office Hotfix KB961572 turned out to be the culprit. Removing the hotfix (even without a restart) solved the issue. Re-installing the hotfix would recreate the problem.

No comments: