You can turn “Show all formatting marks” on in Microsoft Word & Outlook by hitting Ctrl+Shift+8,. Occassionally, people turn this on accidentally so I’m guessing what happens is that they are trying to type an asterisk (Shift+8) & catch the Ctrl key at the same time. Ctrl+Shift+8 will turn it back off again. The other way to turn this feature on & off is to go to Tools-Options in Word (you must open a new e-mail first in Outlook to do this), then on the View tab uncheck "All" in the Formatting Marks section.
BTW, Ctrl+Shift+l (the letter l) will start a bullet point list. Ctrl+Alt+l will start a numbered list. The bullet list will continue each time you press the Enter key, back the numbered list requires another Ctrl+Shift+l to get the next number in the sequence.
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